Refunds

Situations Eligible for Refund
Order Cancellation: Requests made before the order is shipped and validated by the customer service team.
Returns Requested by the Customer: Items returned within the specified period and in accordance with the return policy.
Orders Returned Due to Delivery Issues: Includes cases such as incorrect address, unclaimed orders, or recipient unavailable.
Validated Complaints: Complaints about missing, damaged, incorrect products, or items not as described must be reported within 14 days of the delivery date as recorded in the tracking information. For damaged products, the complaint must be made within 72 hours of delivery, including photographs of the damaged items, the box (both inside and outside), and the visible shipping label.
Lost Shipments: Orders confirmed as lost by the carrier.

Refund Procedure
Processing Time: Refunds will be processed within 10 business days after validation of the request.
Payment Method: Refunds will be issued to the original payment method. Exceptions include:
PayPal (over 6 months): Customers will need to provide IBAN or SWIFT/BIC Code details for bank transfer refunds.