Cancellation Policy

At Cosmetis, all orders are processed and shipped within a maximum of 3 business days, according to the Portuguese national calendar. If you wish to cancel your order before it has been dispatched, please contact our Customer Service immediately at [e-mail]. Include your order number and the reason for cancellation. Please note that our response time may take up to 2 business days, and cancellation is not guaranteed before dispatch.

Cancellation After Dispatch
Once an order has been dispatched, cancellation depends on the shipping method used:

Standard EMS and Economic Shipping: Cancellation is not possible after dispatch.
DHL Shipping: Depending on the dispatch status and the destination country, it may be possible to cancel delivery. However, transportation costs may still apply. If the order has already reached the destination country, both shipping and return costs will be charged.
Refusal of Delivery
If cancellation is not possible, you can refuse the delivery when it arrives. Alternatively, if you accept the delivery, you may return the order at your own expense. Please be aware that refusing and returning an order incurs additional costs, which will be deducted from your refund. Our team will assist you with the return process.

Cancellation by Cosmetis
Cosmetis reserves the right to cancel orders under certain circumstances, such as:

Fraud Prevention: If there is strong evidence of fraudulent activity, we will cancel and refund the order without further justification to protect all parties involved.
Out of Stock: In rare cases where products are unavailable, we may cancel the order and issue a full refund.
Pricing Errors: In the event of a pricing error on our website, Cosmetis reserves the right to cancel any orders placed for products listed at the incorrect price. Customers will be notified of the cancellation and refunded in full.