Returned orders

Orders may be returned to our warehouse for the following reasons:

• Unknown Recipient: The recipient’s address is unknown.
• Incorrect or Incomplete Address: The address provided was incorrect or incomplete.
• Unclaimed Order: The order was not claimed within the specified time.
• Delivery Refusal: The recipient refused to accept the delivery.
• Refusal to Pay Customs Duties: The customer refused to pay applicable customs duties.
• Failure to Present Required Documentation: The customer failed to present necessary licenses, identification documents, or other required paperwork.
• Prohibited Products: The products are not authorized for import into the destination country.

Refund Process:
Refund Amount: Refunds will be processed for the total order amount, minus the original shipping cost and return costs (equal to the shipping cost). This applies even if the order initially benefited from free shipping.

Full Refunds: Orders returned due to issues unrelated to the customer will receive a full refund.

DHL Shipments:
Abandoned Orders: If an order is abandoned by the customs authority, no refund will be issued.

Customs Duties and Refusal to Pay: If customs duties are applicable and the customer refuses to pay them, Cosmetis will cover these costs initially. These costs, along with the original shipping and return costs, will be deducted from the refund amount.