Return Policy

At Cosmetis, our primary goal is your complete satisfaction. We aim to make purchasing decisions simple, fast, and transparent. If you are not satisfied with your order, please follow the steps outlined below to return your products:

Initiating a Return
You may request a return within 14 days from the date you received your order, as indicated by the tracking information. To initiate a return, please contact our customer support team with the following details:

• Order number
• Reference(s) of the product(s) you wish to return
• Photographs of the items, including the packaging (both internally and externally)

Request Confirmation

Upon receiving your return request, you will receive an e-mail confirmation within 2 business days. This e-mail will provide you with instructions for the return process. It is essential to follow these instructions precisely and to keep the product(s) in their original condition until you receive our confirmation.

Sending the Return
Once you have received our confirmation, please send the products to the following address:

7SKIN
Cosmetis
Rua 5 de Outubro, 359-379
4100-175 - Porto, Portugal

When you dispatch the return, please e-mail our customer support team with the tracking information and the name under which the return was sent. This will help us monitor the return process effectively.

Processing Your Return
After receiving the returned order at our warehouse, our logistics team will evaluate the products within 5 business days. If all return guidelines are met, we will process your refund within 10 business days.

Rules for Return Acceptance
To ensure that your return is accepted, please adhere to the following conditions:

The product must be sealed and in its original packaging, including any cellophane or protective labels if applicable.
All attached components, such as samples and gifts, must be included, and the original shipping conditions must be maintained.
A copy of the invoice must be placed inside the package.