Free Shipping is available for orders above 110 EUR, or the equivalent value in each country's currency, with a total parcel weight of less than 5kg (including products and any shipping materials such as filling, protection, and cardboard boxes). In this case, the free shipping method will be determined by Cosmetis, either DHL or EMS.
However, you will still have the option to choose different shipping methods on the checkout page if you prefer. Please note that by selecting a shipping method other than the one offered by Cosmetis, you are renouncing the free shipping offer.
It is important to note that if a shipment using the free shipping option is returned to Cosmetis due to reasons beyond our control, such as the recipient being absent, providing an incorrect address, or refusing to pay any applicable customs duties, the customer will be responsible for the associated costs. These expenses, including any incurred fees and customs charges, will be deducted from any refund that may be issued. Customers are advised to ensure accurate address information and availability to receive the parcel to avoid these additional charges.
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