Delivery Times

All orders are processed by our logistics team within 3 business days, provided that all products in the order are available. This timeframe may change if one or more products in the order are temporarily unavailable. If any products are out of stock, the customer will be notified about the shipment of the remaining items in the order, and a refund for the unavailable product(s) will be issued. If the entire order is out of stock, the order will be canceled, and a full refund will be provided.

The order is dispatched after the processing time. Please note that delivery times shown at checkout are to be considered after the dispatch of the parcel.

Cosmetis ships worldwide through certified carriers. The shipping time will vary depending on the destination and the handling time of the carriers. Delivery times may vary in certain exceptional periods of higher flow (Christmas, Holidays, Black Friday, etc.). We suggest that during holiday periods you anticipate your purchases to receive all orders promptly.

Please note that the expected delivery times presented at checkout are estimates and are not guaranteed. Various factors beyond our control, such as local customs procedures regulated by governmental guidelines, can influence these times.

The indicated delivery period does not include the time required for customs clearance in the destination country, especially for orders outside the European Union. Each country's customs regulations and processes can affect delivery times.

For international orders, particularly those outside the European Union, customs inspections may cause additional delays. Unfortunately, Cosmetis cannot expedite this process. For inquiries regarding shipments sent via DHL, a response may take up to 5 business days. For EMS shipments, responses may take up to 1 month, and for economic shipping methods, up to 2 months.