Taxation of Goods

For orders shipped outside the European Union, or to European non-EU member countries and territories with special tax contexts, local customs may select shipments for random inspection. When this occurs, the applicable import duties and taxes are determined by the local government and are the responsibility of the customer.

If your order is subject to taxation, you will receive a notification from the carrier detailing the amounts to be paid. You can use the tracking code provided with your shipping confirmation to monitor the status of your shipment.

In cases where the delivery fails due to a lack of customer cooperation, such as non-payment of taxes or failure to provide necessary documentation, the order will be returned to Cosmetis at the customer’s expense. This includes any incurred fees and customs duties. These costs will be deducted from any potential refund. This policy also applies to orders with free shipping options.

Additionally, under the legislation of certain countries, customs authorities may decide to abandon or destroy the order. In such instances, Cosmetis will not issue a refund, as it is the customer's responsibility to manage customs fees and provide required documentation (e.g., import licenses).