All products and brands available on Cosmetis.com are authorized for marketing and consumption in Portugal and comply with regulations set by Infarmed and DGAV (Portuguese Regulatory Authorities). It is the customer's responsibility to check if there are any regulations in their country that restrict or prohibit the import and consumption of certain products or substances, or if there are limits on the number of units that can be imported.
For orders where entry is not permitted, the following applies:
- Refunds: A refund for the value of the products will only be issued once the parcel has been returned to our facility. This refund will be processed according to the original payment method used for the purchase or in accordance with our refund policy options. The refund amount will be minus the costs of transportation and any associated taxes or customs fees incurred during the return process.
- Destruction of Goods: If the parcel is destroyed due to customs regulations or cannot be returned to our facility, no refund will be issued.
Please note that it is essential for the customer to ensure that all local regulations are met to avoid potential issues with customs and delivery.
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